FAQ

How do I track my order? An email will be sent confirming your order has left our warehouse, your tracking information will also be included in this email.

I have not received my order, where is it? Bigger Than Basketball is a small business ran by a team of only 2 people, and we are currently working around the clock to get all orders sent out as soon as possible. Our goal is to ship all orders out same/next business day, but we assure you that your order will ship as soon as possible. Once shipped, please allow 24hrs for your tracking number to update.

I emailed customer service, how long will it take them to respond? It can take our customer service representatives up to 1-2 business days to respond to inquiries.

Is Bigger Than Basketball clothing true to size? We work hard to ensure our clothes are a true fit. For more information about sizes, you can check the size guide on each product page.

What Payment methods does Bigger Than Basketball accept? Our checkout is managed by Shopify and Paypal, the World’s leading online payment gateways. We accept all major credit and debit cards.

What do I do when there is an item missing from my order? Please head over to our contact page https://biggerthanbasketball.co/pages/contact-us