FAQ

How do I track my order? An email will be sent confirming your order has left our warehouse, your tracking information will also be included in this email.

I have not received my order, where is it? Bigger Than Basketball is ran by only 2 people and things are a little backed up on our end. With social distancing only 1 of us is in the warehouse to pack orders, ship orders, and handle customer service. Rest assured, we’re working hard to deliver your order as soon as possible, while caring for the health and safety of our small crew. We expect all orders to ship in the next week.

I emailed customer service, how long will it take them to respond? It can take our customer service representatives up to 2-4 business days to respond to inquiries.

Is Bigger Than Basketball clothing true to size? We work hard to ensure our clothes are a true fit. For more information about sizes, you can check the size guide on each product page.

What Payment methods does Bigger Than Basketball accept? Our checkout is managed by Shopify and Paypal, the World’s leading online payment gateways. We accept all major credit and debit cards.

What do I do when there is an item missing from my order? Please head over to our contact page https://biggerthanbasketball.co/pages/contact-us